We want you to enjoy your purchase from us but we understand there may be circumstances that you wish to return an item. In the first instance, we ask that you contact the Ugot Online Customer Services Team to inform us of your intentions to return a purchase.
You can either email us at email@example.com or call us on 023 8025 3399
Monday to Friday 9.00 - 18.00
Ugot Online (Ugot Ltd) will accept the return of your online purchase provided the following conditions are met.
Goods Returned - Not Faulty.
Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, excluding any delivery costs incurred by us. We will usually refund you what you paid for the goods but not for the delivery charges except in cases where the order was cancelled under the UK Distance Selling Act or the item was faulty.
WE RECOMMEND THAT YOU RETAIN THE ORIGINAL BOX AND PACKAGING FOR A MINUMUM PERIOD OF 12 MONTHS.
Faulty Goods - What to do should the Unit Arrive Faulty.
We will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible. Please inform us within 24 hours of receipt if the item is damaged by email to firstname.lastname@example.org You will be issued with a returns authorisation number.
Product Develops a Fault.
Goods sent back to us or collected as faulty but found to be fully working will be returned to you but carriage charges will be at your expense and payment required before the item is returned. Please telephone us first on 023 8025 3399 before returning an item with a suspected fault
The method of return delivery service must be of an equivalent standard as the original despatch (Special Delivery, First Class post, national courier etc.). It is the customer's responsibility to ensure returned items are covered by sufficient insurance to cover their value and packaged appropriately to ensure their safe transit.
Our returns address is:
In the event that goods are delivered which are faulty or have suffered damage in transit, Ugot Online will exchange this for an identical replacement or provide a full refund or credit to the same amount as soon as possible.
Warranties and Guarantees.
Please contact our Customer Service representatives on 023 8025 3399, or email@example.com by post at: